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Shop Home > Delivery & Terms >
Delivery & Terms

IMPORTANT: FOR YOUR PROTECTION ALL PAYMENTS MUST BE MADE ON A SECURE SERVER VIA THE WEBSITE AND WE ARE UNABLE TO ACCEPT PAYMENT OVER TELEPHONE UNDER ANY CIRCUMSTANCES!

Please read the following carefully.

Welcome! Your use of the Tie-Back & Trim website and purchase of the goods on it means that you agree to these terms and conditions.

ORDERING ONLINE:

To remain efficient and keep our prices low we do not take telephone orders or enquiries, all means of contact is via email only and we only ship within the UK.

PRODUCT DESCRIPTION:

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct however stock quantity varies daily. If the delivery date is not acceptable we will of course refund you immediately. We have tried to give accurate sizes, specifications and colour representations but all are approximate. Colours particularly will vary depending on your monitor resolution so wherever possible please purchase a sample first.

PAYMENT OPTIONS:

We accept various forms of payment via PayPal and you will be transferred to a secure server during checkout to compete payment. If you prefer not to open an account please use the: Pay by credit or debit card link as shown in the images below (will vary depending on device). PLEASE NOTE: You will have the option to create a PayPal account if you require one but it is not mandatory and your first order MUST be delivered to the address associated with your Credit Card for security reasons, should you wish to choose an alternative address on future orders please choose the create New Account option, creating an account with Tie Back & Trim ensures a quicker checkout but we do not save any credit cards details. We now also ask you to create a PIN number as well as a password to when creating your account, should any member of our team contact you regarding your order you can now request we confirm your chosen PIN number for additional security.

This does NOT apply if you already have a PayPal account as all addresses registered on PayPal have already been validated so simply enter the address you require during checkout.

 

DELIVERY – UK Only:

Our economy 2-5 day shipping rates are calculated on weight of the products and we reserve the right to use Royal Mail or Courier service depending on size, weight and value of order. UK Mainland Delivery Charges by order value:

Orders up to the value of £1.00 - 99p

Orders up to the value of £4.99 - 1.99

Orders up to the value of £9.99 - 2.99

Orders up to the value of £49.99 - 4.99

All orders over £50 are capped at £6.99 to the UK Mainland. Highlands & Islands. Royal Mail shipping is used for small parcels (Under 150cm long) and most items available on our website fall within this size bracket however, on the rare occasion orders are too heavy/large to send via Royal Mail you will be notified of the current courier rate with the option to cancel if you are not happy with shipping charge.

If you are unable to take delivery of your parcel a card will be left and you will need to contact them directly within 7 days to arrange delivery. Tie-Back & Trim will not be held responsible for clients who do not make themselves available for delivery of goods ordered. Failure to arrange a re-delivery will result in the goods being returned to sender and you will incur a second delivery as charged to us.

RETURNS:

We want you to be happy with your order and therefore we offer a no quibble returns policy on most goods. Cut Lengths are not refundable - these are items that have been "cut to order" e.g. Per metre cut orders of Trimmings, Zipping etc. To cancel any unused order simply return to Tie Back and Trim, 6 Birtles Close, Richmond Park, Dukinfield, Cheshire, SK16 5RZ quoting your order reference number within 14 days of the sale date for a refund. Buyer is responsible for the safe return & postage costs. In the unlikely event your order arrives faulty or wrong goods are sent economy return costs will be met by Tie Back & Trim. Your rights to return goods are protected under the EU distance selling directive.

Please note: We are unable to exchange unwanted goods, your order must be returned for a refund and a new order placed.

DAMAGED OR DEFECTIVE GOODS:

Damaged or defective goods may be returned either for a full refund or exchange. Economy postal costs in returning the defect goods will be refunded. If goods are damaged in the post you must return the packaging that you received it in so we can take it up with our couriers.

CONTACT US:

We are a internet based mail order only company therefore we ask that in order to deal with your enquiry quickly & efficiently please use email only for any contact to save time and avoid any misunderstandings.

Q: Can I collect?

A: No, we are a mail order company only.

Q: Can I pay over the phone

A: No I am afraid we can only accept payments via a secure server so please purchase from the website and complete our checkout which accepts all popular payment methods via PayPal.

Q: Can you offer a discount?

A: Sorry No, Prices are the lowest we can offer.

Q: How many is the price for?

A: Unit of sale is on every item so please check carefully, if it states 1 x item (sold individually not in pairs) it does mean you will receive 1 x item, not a pair or set or any other term used to describe 2 x items. If it states per mtr and you order for example the quantity 4 you will receive a total of 4 mtrs.

Q: Do you have this in any other colour?

A: The item is only available in the colours as shown.

Q: Can I get this tie-back with a smaller/bigger embrace

A The item is only available in the size shown

Q: Do you ship internationally.

A: Sorry No, we only ship within the UK.



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